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Gladstone Newsletter - April 2012 30/04/2012 In this month's edition of the Gladstone newsletter we have news about our soon to be released Join@Home product which we have been demoing at our recent user group meetings. Join@Home allows your non-members to simply sign up for a membership online without having to go into the leisure centre. We are continually changing and updating our products so you might find that you are now not on the latest version. We have compiled a list of our current software version, have a look and see how this compares to what version you are using. Our new support portal is now live, this gives you the ability to add, track and edit your support calls. It's another way to quickly add non critical issues to your case log. The solution also has the flexibility to show you all outstanding support calls or just view by site. Don't forget we run a constant programme of webinars, with one taking place roughly every fortnight, each focused on a different area of Plus2 or module. Have a look at the programme, and don't forget they are completely free! We have news about switching your IBACS solution to Albany ePAY following IBACS not being supported next year. Find out how simple and cost effective it is to switch. Finally, our support tip this month looks at the batch postings module which you can use to tidy up your database from old unwanted unpaid sales. Best Regards Arthur Morris Managing Director Gladstone Health & Leisure Gladstone Newsletter - March 2012 02/04/2012 I'm delighted to introduce two new members of the customer facing team, Ian McGregor will be Regional Sales Manager for the North of England, whilst Regional Sales Manager Kenny Campbell will look after sales and account management for Scotland and Ireland. I know they will both be trying to meet as many customers in their regions as possible over the coming weeks and months. In an increasingly competitive environment, your success depends on making the most of your sales and marketing prospects, contacts and existing members, Gladstone Contact Manager could be the difference between winning new members - or losing them. Have a look below to see how Contact Manager can help your business. We also have news on the next round of Gladstone user groups which are taking place around the UK and Ireland. The format of our user groups is that they are run by clients for clients, with Gladstone offering a supporting role. We are happy to take any suggestions away with us to help with the future development of our products, but the idea is that you can add whatever you want to the agenda and discuss what is important to you. With Easter fast approaching we wanted to remind you that our support team will be operating their out of hours service during the bank holidays. Please have a look below to see what the out of hours service consists of. Finally this month's support tip outlines the Plus2 toolbar and how you can use it to quickly move to other screens. Best Regards Arthur Morris Managing Director Gladstone Health & Leisure Gladstone Newsletter - February 2012 29/02/2012 In this months newsletter we have a great case study from Huntingdonshire District Council who have been seeing some fantastic sucesses with Connect for online bookings and also their self service kiosks. Over 1,000 customers use the kiosks for around 1,500 bookings every single month – and that’s just at one site, whilst since introducing Connect over 60% of class payments are now made online. We have details about our Learn2 introductory offer which is coming to an end on the 30th March, so if you want to make your whole swim school process a whole lot easier please do have a look below. We also have this year's customer satisfaction survey for you to complete, it will only take a few minutes of your time and it really does help us to improve our service to you so I urge all of you to complete it. Plus as an added incentive you could win an Ipad! We also want to let you know that we are on Twitter, it's the first place to find out about our user groups, webinars and newsletters, have a look below at how you can follow us. Finally this months support tip shows you how you can easily report on a period from the date you run the report, like last week or last month for example. Best Regards Arthur Morris Managing Director Gladstone Health & Leisure Gladstone Newsletter - January 2012 26/01/2012 It's a really exciting time at Gladstone with fantastic products and developments coming to the market and this month's newsletter is packed full of updates, offers and tips. With new member sales on the agenda in January, we kick off the year with Head of Sales, Tom Withers explaining how a brand new addition to the Gladstone product range, Contact Manager can help you convert as many prospects as possible. Lots of new members means lots of new cards and to help keep costs down we've extended our offer to get an extra 10% free with every order so now is an ideal opportunity to stock up. Learn2, our new course management and swim school product went live with our early adopters earlier this month. See the article below to find out more about this exciting new product and how it can help you drive more business, improve customer service and reduce administration. The new 2012 free webinar schedule has been posted on our website. These sessions are included in your maintenance package so why not sign up for as many as you like and please tell us what extra sessions you would like us to put on. Finally this month's tip from the Support Team explains how to change a member's status, price level or site on a specified date. Have a great start to 2012. Best Regards Arthur Morris Managing Director Gladstone Health & Leisure Gladstone Newsletter - December 2011 15/12/2011 Welcome to your December newsletter. South Lanarkshire Leisure, who have recently rolled out online bookings to their 28 sites are the customer in focus this month, they tell us all about their experience. Our partner The Retention People have recently carried out some research into applying a scientific method to measuring if your members are getting value for money. With Christmas and the New Year just around the corner, you will be pleased to hear, like every year, our support team will be here to take your call and help you, you can find our opening times below. That just leaves me with one final thing, on behalf of myself and all of the team at Gladstone have a fantastic Christmas and a prosperous New Year and thank you very much for your business and support throughout 2011, and we look forward to working with you in 2012. Happy Christmas, Richard Grazier Director of Sales & Marketing Gladstone Health & Leisure Gladstone Newsletter - November 2011 24/11/2011 Welcome to the November Gladstone newsletter. In focus this month is Leisure Connection. We find out what they think of our new swim school management software, Learn2, which they have recently implemented. To promote the fact that our latest version of Connect is now available for you to play with online, there is a discount offer on Connect licences. We also review this year's user group meetings, 21 took place and these were attended by over 300 people. And finally, you don't need me to remind you that Christmas is fast approaching. With January just around the corner now is the perfect time to order additional membership cards. As always if you would like to see anything in our monthly newsletter, or have any other feedback, please contact me directly as I'd love to hear from you. Best Wishes, Richard Grazier Director of Sales & Marketing Gladstone Health & Leisure Gladstone Newsletter - October 2011 27/10/2011 Welcome to this month's edition of the Gladstone newsletter. The customer in focus this month is London Borough of Barking & Dagenham, who following a technical audit delivered by the Gladstone professional services team, have just upgraded to the latest version of Plus2, and the changes have made a dramatic difference to the performance of their system. It was a really busy few days at LIW and we were lucky enough to see many of you on the stand, we review what you were telling us. Finally, we have news of a fantastic offer to help you add or expand the online subscriptions, booking and payments that you offer your customers. As always if you would like to see anything in our monthly newsletter, or have any other feedback, please contact me directly as I'd love to hear from you. Best Wishes, Richard Grazier Director of Sales & Marketing Gladstone Health & Leisure Gladstone Newsletter - September 2011 29/09/2011 Welcome to this month's edition of the Gladstone Newsletter. The customer in focus this month is Somerset Leisure, who has recently added Tableau and Connect to their Gladstone solution. There is also information on effective communication from Brief Your Market. Don't forget to check out the information on your nearest forthcoming October user group, we value your attendance and feedback. I want to specifically draw your attention to our new webstore. Quite a few customers are already benefiting from ordering their consumable items online, so do take a look. As always if you would like to see anything in our monthly newsletter, or have any other feedback, please contact me directly as I'd love to hear from you. Best Wishes, Richard Grazier Director of Sales & Marketing Gladstone Health & Leisure Gladstone Newsletter - August 2011 01/03/2012 Welcome to the August edition of the Gladstone newsletter. Hopefully you will have noticed that this month we are using a new communications engine provided by BriefYourMarket. BYM also presented at some of our recent user group meetings, which we have a review of. We also have a preview of what you can get to see at LIW 2011. As always if you would like to see anything in our monthly newsletter or have any other feedback then please do contact me directly. Best Wishes, Richard Grazier Director of Sales & Marketing Gladstone Health & Leisure About our Newsletter 08/03/2011 Find out more about how our "Smart Newsletter" works and how it will benefit you.

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